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7 Ways to Win the Hearts & Minds of Your Millennial Retail Workers

Posted by Ric Agostini

Mar 17 2017
Mar 17 2017

Retail operations are increasingly filling job openings with workers from the generation born between 1981 and 2000 (aka, millennials). Baby boomers have aged and are retiring. Generation X, the group falling between boomers and millennials, is smaller in population—only about 40 million compared to 80 million millennials. So millennials will constitute the main source of workers for some time.

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Topics: Retail

Smart Action by Your Frontline Is Key to Effective Cleaning and Sanitation Operations

Posted by Laura Dunn Nelson

Mar 14 2017
Mar 14 2017

Food processing companies go to great lengths to clean and sanitize their facilities frequently. Many plants devote an entire shift with dedicated sanitation crews to accomplish this important task. Cleaning and sanitation crews must know how to dismantle equipment, which chemicals to apply, and when and how to apply those chemicals effectively—all within a specified schedule of frequency of cleaning and sanitation. So, what could go wrong with this routine task?

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Topics: Food Safety

Command and Control vs Collaborative Engagement: Is It an Either/Or Proposition?

Posted by Ric Agostini

Mar 10 2017
Mar 10 2017
There are different ways to lead teams—perhaps as many ways as there are leaders. And a given leader might manage with a different style in a different set of circumstances. While there isn’t a single accepted way to lead or manage, the “right” way should be defined as the one that works to achieve the goals of the organization.
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Topics: Retail

Executive Leadership, Technology, and Frontline Worker Knowledge Loom Large at the Global Food Safety Conference 2017

Posted by Jeff Eastman

Mar 10 2017
Mar 10 2017

More than 1,000 attendees from 60 countries met in Houston at the Global Food Safety Conference to share ideas and insights regarding the need to embrace food safety culture from the very top of every food organization. C-suite executives were among the participants in sessions advocating leveraging the Global Food Safety Initiative for growth, regardless of a company’s position in the supply chain.

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Topics: Food Safety

Alchemy and USP Join Forces to Fight Food Fraud

Posted by Jeff Chilton

Mar 8 2017
Mar 8 2017

Alchemy Systems and the U.S. Pharmacopeial Convention (USP) recently announced a partnership enabling food companies of all sizes to more easily assess supply chain risk and build robust systems to mitigate food fraud. Food adulteration—food fraud—costs the industry billions of dollars every year and has been connected to hundreds of illnesses, hospitalizations, and deaths. *

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Topics: Food Safety

Knowledge, Confidence, and the Effectiveness of the Well-Trained Employee

Posted by Ric Agostini

Mar 3 2017
Mar 3 2017

Everyone is familiar with the old expression, “Don’t just stand there, do something.” The original context of the saying was very likely an admonition to help a person in distress—to toss a line to a drowning man, for instance, rather than watch him go under—but over time it has come to be used by leaders in all fields to express a preference for action over inaction.

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Topics: Retail

Why You Should Implement Your Own Integrated Food Safety System

Posted by Kurt Bauer

Mar 2 2017
Mar 2 2017

With the advent of the Food Safety Modernization Act (FSMA) and its associated rule rollouts, the phrase “integrated food safety system” has sprung into common use. But what exactly does it mean? In a governmental context, the phrase refers to the coordination, and eventual integration, of the various advisory, regulatory, and enforcement components of a national effort to improve food safety and eliminate foodborne threats to consumer health.

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Topics: Food Safety

The ROI of Employee Engagement

Posted by Raj Shah

Feb 24 2017
Feb 24 2017

It’s a truism in business that employee engagement is key to employee performance. But what does “employee engagement” even mean? At a high level, think of it as employees making their best effort on the job, fully committed to their company’s values and goals, and contributing to the company’s success. Of course, this definition will vary by company, job, and individual. When you look at the ROI metrics of positively engaged employees, the numbers are convincing.

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Topics: Operations

8 Ways to Get the Most from Your Minimum-Wage Employees

Posted by Ric Agostini

Feb 24 2017
Feb 24 2017

With the current federal minimum wage of $7.25 per hour now likely to hold steady for the foreseeable future, retailers might be tempted to breathe a collective sigh of relief regarding the impact of compensation on their bottom lines. But 29 states have implemented, or are in the process of implementing, minimum wage standards higher than the federal rate.

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Topics: Retail

Engage Your Retail Workers with Intrinsic Motivation, Recognition, and Positive Reinforcement

Posted by Ric Agostini

Feb 17 2017
Feb 17 2017

Money talks, as the old saying goes. But in the lower-wage world of the frontline retail workforce, since dramatic pay increases are unlikely to materialize, managers have to look for alternative means of motivating employees. And while there are plenty of perfectly justifiable reasons for not increasing financial rewards for frontline retail workers—tight margins being just one example—supervisors and managers must try to shape specific jobs and tasks in the retail workplace to carry their own intrinsic motivation.

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Topics: Retail

4 Parts of Culture that Impact Total Operational Performance

Posted by Emma Mosshart-Keel

Feb 16 2017
Feb 16 2017

Based on his 30+ years of experience in the food industry, expert consultant Jeff Chilton has developed a holistic approach to continuous performance improvement called the Total Operational Performance System (TOPS). TOPS is an integrated management system that helps food organizations optimize performance throughout the entire company with the goal of achieving operational excellence. How? By prioritizing food and workplace safety, quality, yield, and productivity — in that order.

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Topics: Operations

Food Fraud: 3 Keys to Your Protection

Posted by Jorge Acosta

Feb 9 2017
Feb 9 2017

In central Mexico, where I grew up, one very popular food is goat meat. Goat is generally more expensive than beef. The most popular eatery serving goat in my hometown was recently involved in a big scandal for publicly admitting that the meat they had been selling as goat for years was actually beef.

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Topics: Food Safety

A Multi-Channel Approach to Ensuring a Safe Workplace

Posted by Holly Mockus

Feb 6 2017
Feb 6 2017

About 130 years ago, a German psychologist named Hermann Ebbinghaus was doing research on human memory, using himself as the primary guinea pig. His experiments proved what many people strongly suspected: that newly learned information is quickly forgotten—sometimes by as much as 90% within a few days or weeks—unless a specific effort is made to revisit the information and refresh the memory.

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Topics: Operations, Workplace Safety

Foster a Fantastic Food Safety Culture

Posted by Laura Dunn Nelson

Feb 2 2017
Feb 2 2017

Food safety culture has been a popular phrase lately. Most would agree that it’s an important concept, but how do we actually build one and strengthen it? A company’s food safety culture is determined in large part by the strength of its food safety program – one can’t prosper without the other. The critical cog between these two are people – their ability to consistently perform the necessary behaviors to execute a successful food safety program. 

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Topics: Food Safety

Supply Chain Verification: It Matters, So Mitigate Your Risk

Posted by Todd Konietzko

Jan 27 2017
Jan 27 2017

Supply chain verification failures are just as serious as main-line processing failures. They can lead to foodborne illness, death, and expensive litigation, which can seriously impede a company’s ability to do business. Companies should proactively and diligently manage their supply chain to decrease their risk of product recalls—and their accompanying, potentially catastrophic financial and brand damages.

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Topics: Food Safety

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