Behind every in-flight meal, there’s a world of precision, planning, and safety. At LSG Sky Chefs, it’s not just about catering — it’s about executing large-scale logistics with excellence. With more than 300 million meals produced annually and a dynamic team serving airlines worldwide, LSG Sky Chefs operates in a fast-paced environment where quality, compliance, and consistency are non-negotiable.

To maintain these high standards, LSG Sky Chefs relies on the Alchemy Training System — a tool they describe as “very important” in their operations arsenal.

Delivering Excellence in a High-Stakes Environment

“LSG Sky Chefs isn’t just providing catering but also logistics — which is a huge undertaking,” shared Marcos Oliveira, Compliance Training and Development Manager. “Our facilities are dynamic environments where meals and services are prepared, packed, and delivered to our clients. It’s fast-paced and team-oriented, with a strong focus on quality, safety, and efficiency.”

In such an environment, clear, consistent, and accessible training is vital. And that’s where Alchemy plays a key role.

Alchemy at the Core of Operations

Marcos initially oversaw implementation of the Alchemy Training System across Latin America and now supports the entire Americas region. For him, the platform is indispensable.

“Alchemy is central to our operations and training strategy. We use it to onboard new employees, deliver refresher courses, maintain compliance, and adapt quickly to operational or regulatory updates. It’s a very important tool for our operational training initiatives.”

With more than 17,000 employees using Alchemy across several regionally focused operating companies across the globe, the system has helped standardize training across multiple sites and countries — including North America, Latin America, and now expanding into EMEA and APAC.

Streamlining Work and Boosting Safety

According to Marcos, Alchemy doesn’t just help train employees — it simplifies everything behind the scenes.

“Alchemy streamlines scheduling, automates tracking, and gives me real-time visibility into team progress. It significantly reduces administrative work and ensures our teams stay safe and compliant without extra manual effort.”

That visibility and structure have led to tangible improvements:
– Reduced incidents and accidents (especially critical with high-stakes tasks like loading aircraft)
– Improved audit readiness with quick access to real-time reports
– Decreased waste through standardized training practices
– Faster onboarding through eLearning capabilities

“We’re audit-ready at all times. Whether it’s a client, federal, or internal audit, we can pull data quickly and confidently. That’s a big win in our industry.”

A Global Transformation

Before adopting Alchemy in Latin America, LSG Sky Chefs relied on paper-based training. Records were hard to find, vulnerable to loss, and difficult to standardize.

“Bringing Alchemy into Latin America helped reduce accidents and waste even more. People were amazed at what they could do using just one tool.”

The cultural shift from paper to digital required thoughtful change management — but the payoff was clear. In just one year, the region saw a 200% increase in platform usage.

Designed for the Frontline

Unlike traditional LMS tools, Alchemy is built with frontline operations in mind — and it shows.
“It’s incredibly flexible. I can conduct training from anywhere in my facility whether it’s on a projector or using a mobile device. We can use Alchemy’s kiosk mode for drivers who can’t attend in groups. Other LMS tools just don’t offer that kind of field-ready adaptability.”

This flexibility supports 24/7 operations, accommodates diverse learning environments, and enables multilingual training across regions. Marcos frequently uses Alchemy’s Portuguese and Spanish course libraries to support the company’s LATAM workforce.

Employee Feedback: “Wow, We Can Do That?”

LSG Sky Chefs has also received strong feedback from employees and facilitators alike.
“From a learner’s perspective, they love using the remotes, answering questions digitally, and even enjoy the gamified elements. For facilitators, it’s a game-changer — no paper, no internet required during playback, and full control over delivery.”

They even use QR codes to collect learner feedback on courses — and the results have been overwhelmingly positive.

Room to Grow — and Expand

Currently, LSG Sky Chefs is in discussions to add even more Alchemy features to their training program, including Alchemy Coach. They’re also exploring integrations with employee management platforms like SuccessFactors to expand training management across HR and compliance.

And the Alchemy system is now gaining traction across more regions — thanks in large part to the success stories seen in the Americas.

Final Thoughts

“Alchemy provides structure and consistency — which is hard to achieve manually, especially in a fast-paced, high-turnover environment like ours.”

We’re proud to support LSG Sky Chefs in their mission to deliver safe, high-quality meals to travelers around the globe — and thrilled to see how they continue to raise the bar in training excellence.

Want to learn how the Alchemy Training System can support your team like it supports LSG Sky Chefs? Contact us today.